Refund Policy

At TKM Agency, we strive to provide top-notch digital marketing services to our valued clients. We understand that circumstances may arise where a client may need to reconsider their decision to engage with our services. Therefore, we have formulated the following refund policy to ensure transparency and fairness in all our transactions:

1. Refund Eligibility: Clients are eligible for a full refund if they notify us of their decision to cancel our services within 14 days of the initial engagement.
2. Notification Process: Clients must inform TKM Agency in writing (via email or formal written correspondence) of their decision to cancel the services within the 14-day period.
3. Refund Processing: Upon receipt of the cancellation request, TKM Agency will initiate the refund process promptly. The refund will be issued using the same method of payment made by the client for the services.
4. Refund Timeline: Clients can expect to receive the refunded amount within a reasonable timeframe after the cancellation request has been approved. While we strive to process refunds promptly, please allow for processing time and any additional delays that may occur due to external factors such as banking procedures.
5. Exclusions: This refund policy applies only to the initial engagement of digital marketing services provided by TKM Agency. It does not cover any additional services or products purchased through third-party vendors or affiliates.
6. Additional Terms: TKM Agency reserves the right to modify or update this refund policy at any time without prior notice. Any changes made will be effective immediately upon posting on our website or other official communication channels.
7. Contact Information: For inquiries or to initiate the refund process, clients can contact our customer service team at contact@tkmagency.org.

By engaging with TKM Agency’s digital marketing services, clients acknowledge that they have read, understood, and agreed to abide by the terms outlined in this refund policy.

If you have any questions or concerns regarding our refund policy, please do not hesitate to reach out to us for clarification.

Brady Patterson, Owner
01/01/2024